Return & Cancellation

1. Cancellations

This Protection Plan can be cancelled within 10 days of purchase without any reason whatsoever, provided no Service Requests have been filed against the service agreement. Upon cancellation of the Protection Plan no charge will be deducted from the amount paid towards the Protection Plan and the entire amount shall be refunded. No cancellations can be made by the Customer after 10 days from the Date of Purchase of ORA All Damage Protection Plan. If the Customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by the Company. 

What is the ORA All Damage Protection Plan? 

ORA All Damage Protection Plan: Spills and Drops Protection Service Agreement for the covered product, the terms and conditions of which have been set out in this document. 

Service Agreement: Spills and Drops Protection Service Agreement. We, Us, Our:the issuer of ORA All Damage Protection Plan i.e Gadget Policy. 

You/Your/Beneficiary/User: The person to whom we are issuing our ORA All Damage Protection Plan. 

Covered Product: The unique product being covered by Our ORA All Damage Protection Plan. Our ORA All Damage Protection Plan is currently available for select brands of Mobile Phones, Tablets & Laptops that carry a manufacturer warranty valid in India. 

Purchase Window: The same day as the date of purchase of the Covered Product as mentioned on the invoice issued by the retailer on which ORA All Damage Protection Plan can be purchased. 

Coverage Start Date: This is the date when coverage will start under the ORA All Damage Protection Plan and is the date on which the ORA All Damage Protection Plan is purchased.

 Coverage Amount: The maximum amount covered under Gadget Policy ORA All Damage Protection Plan which is the same as the Purchase Price of the Covered Product. 

Coverage Type: This defines the level of coverage for the Covered Product. 

Manufacturer's Warranty: The original in box warranty coverage that has been provided by the manufacturer in respect of the Covered Product. Manufacturer's warranty is assumed to begin on the date of purchase of the device as mentioned on the invoice. 

Purchase Price: The purchase price of the Covered Product specified on the invoice. 

Invoice: The original invoice that has been issued to you by the retailer for the Covered Product for which you have purchased an ORA All Damage Protection Plan. 

Coverage Term: This is the tenure of coverage of ORA All Damage Protection Plan which is a period of 12 months calculated from the purchase date of the Covered Product as mentioned on the Invoice. 

Working Days: Included weekdays between Monday & Friday. It excludes Saturday, Sunday and all national and state holidays. 

Escalations 

If you are not satisfied with the services provided by Gadget Policy, you can contact us on: 09873-535-467 or email at govind.negi@orapolicy.com 10:00 AM to 7:00 PM, Mon to Sat